ClearOps

Support that actually supports

When technology issues arise, you need clear answers and timely resolution. Here's how to reach us and what to expect.

Need help now?

For urgent issues, call us directly during business hours.

+19498966205

Monday–Friday, 8:00 AM–6:00 PM local business time

Common incident guidance

Account access issues

If you cannot access your account, try these steps first:

  • Verify you're using the correct email address
  • Check for caps lock or keyboard layout issues
  • Try the password reset link on the login page
  • Clear browser cache and cookies

If these don't resolve the issue, submit a support request below.

Suspicious email

If you receive a suspicious email that appears to be from us or a client:

  • Do not click any links or download attachments
  • Do not reply to the email
  • Forward it to your IT security team immediately
  • Report it through your email client's phishing report feature

For urgent security concerns, call us directly at +19498966205.

Lost or stolen device

If a company device is lost or stolen:

  • Report it immediately to your manager and IT
  • Change passwords for any accounts accessed on that device
  • Enable remote wipe if your device management supports it
  • File a police report if stolen

Submit a support request so we can secure your accounts.

Service disruption

If a critical service is not working:

  • Check if other users are experiencing the same issue
  • Verify your internet connection is working
  • Try accessing the service from a different browser or device
  • Check our status page for known outages

For widespread outages affecting multiple users, call us directly.

Submit a support request

Fill out the form below and we'll respond within one business day during business hours.

What to expect

1

Acknowledgment

We'll acknowledge receipt of your request within 2 hours during business hours.

2

Triage

We'll assess the issue and assign it to the appropriate team member based on urgency and expertise.

3

Communication

You'll receive regular updates on progress, including next steps and estimated resolution time.

4

Resolution

We'll confirm the issue is resolved and document the solution for future reference.

Response time expectations

  • High urgency: Initial response within 1 hour during business hours
  • Medium urgency: Initial response within 4 hours during business hours
  • Low urgency: Initial response within 1 business day

Urgent security concerns

For urgent security concerns such as suspected breaches, compromised accounts, or active threats, please call us directly at +19498966205 rather than submitting a form.